Omnichannel Recording and Compliance

[vc_row][vc_column][ultimate_heading main_heading=”Comprehensive and flexible interaction recording” alignment=”left”]Every minute, thousands of interactions from multiple channels take place between your customers and your organization. These interactions contain a wealth of information about your customers and your services. Our solution allows you to record interactions for:

  • Comprehensive compliance
  • Intelligent Quality Management
  • Customer and business insights
  • Prompt authentication

[/ultimate_heading][/vc_column][/vc_row][vc_row css=”.vc_custom_1622547079253{padding-top: 30px !important;}”][vc_column width=”1/2″][ultimate_heading main_heading=”NICE Air & Engage Platform” heading_tag=”h3″ alignment=”left”]NICE Advanced Interaction Recorder (AIR) and NICE Engage Platform is a scalable, secure and robust platform that makes it easy to record and manage interaction data from multiple channels and data sources in a single place.

The NICE Engage Platform provides comprehensive omnichannel interaction recording. Designed for flexibility, it easily adapts to your contact center’s unique operational requirements. In a single platform, you’ll have support for thousands of concurrent IP streams: capturing, forwarding streams in real-time, recording, and archiving.

  • Omnichannel recording – helping organizations provide customers a coherent experience by providing a single place to define and implement compliance and quality practices across all channels.
  • Unprecedented recording scalability – linear scalability that supports thousands of channels of any type (Voice, chat, video, Social Media, etc.) per interaction recorder
  • Future proof – supporting virtually any communication and storage environment
    State of the Art business continuity – high availability and lightning–speed disaster recovery
  • Comprehensive compliance – helps you meet the demands of regulators and standard bodies, keeping your customers and your organization safe, and minimizing organizational risk, by applying best practices and compliance standards on all channels
  • Manageability and ease of use – allowing optimal resource utilization

[/ultimate_heading][/vc_column][vc_column width=”1/2″][vc_single_image image=”222″ img_size=”full”][/vc_column][/vc_row][vc_row][vc_column][ultimate_heading main_heading=”NICE Compliance Center” heading_tag=”h3″ alignment=”left” main_heading_margin=”margin-top:50px;”]NICE’s Compliance Center is an end-to-end recording compliance solution for contact centers. It brings together dedicated mechanisms, real-time notifications with the IntelliAgent, analytics, and advanced automation capabilities. The solution delivers:

  • Compliance Assurance Dashboards – View aggregated information on compliance activities: audio loss detection for recording assurance and evidence keeping, consent and deletion for Privacy, SAD (Sensitive Authentication Data) and encryption for PCI DSS, and script violations for consumer protection.
  • Self-service evidence and policy management application – Centralize all policy management activities into a single application to manage all rules independently and promptly adapt to changes. With mission-critical mechanisms and approval workflows, IT and business users can benefit from Do It Yourself (DIY) to automate their compliance activities and optimize resources.
  • Agent dedicated app to gain compliance insights – The IntelliAgent app triggers real-time information to your agents on recording assurance, audio loss and offers manual commands for PCI DSS with pause and resume. The app also enables annotations for better data tagging.

Based on the market-leading recording platform with unmatched scalability, NICE Advanced Interaction Recorder, and NICE Engage Platform, the solution is ready to capture and retain any channel. It is also Trustwave certified for PCI DSS and HIPAA.[/ultimate_heading][ultimate_heading main_heading=”Addressing the needs of all stakeholders in the contact center” heading_tag=”h3″ alignment=”left” main_heading_margin=”margin-top:50px;” sub_heading_margin=”margin-bottom:30px;”]By bringing together a unique set of capabilities, the Omnichannel Recording and Compliance Center addresses the needs of IT, compliance, business, and agents by:

  • Reducing time and complexity to perform policy changes
  • Detecting breaches to take action
  • Adapting to regulatory changes and assessing adherence to privacy and recording laws
  • Providing recording assurance to agents in real-time with notifications and alerts

[/ultimate_heading][/vc_column][/vc_row][vc_row][vc_column][ultimate_heading main_heading=”Selindo Alpha is an authorized partner of NICE in Indonesia” heading_tag=”h3″ alignment=”left” main_heading_margin=”margin-top:50px;”]Selindo Alpha is an authorized partner of The NICE Recording and Compliance Solution in Indonesia. Contact us for any demo/inquiries.[/ultimate_heading][/vc_column][/vc_row][vc_row][vc_column][ultimate_heading main_heading=”Related posts” heading_tag=”h4″ main_heading_margin=”margin-top:50px;”][/ultimate_heading][vc_basic_grid post_type=”post” max_items=”6″ grid_id=”vc_gid:1622886263174-629f0bc5-1598-4″][/vc_column][/vc_row]

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