Whether you are in an enterprise, medium, or small business entity, service quality has become the most important aspect in keeping your customer satisfaction and loyalty, at the highest level.
Businesses, especially digital, need to understand that customer experience is the new driving factor for competition. In a recent study by PwC, 73% of consumers reported that customer experience serves as a key factor in influencing their purchasing decisions. Crafting a well-executed customer experience strategy will not only help your business retain customers, it will also help to endear new buyers and skyrocket your revenue over time.
Avaya Indonesia, by Selindo Alpha, provides a new generation of Contact Center System that brings you the flawless customer experience in a fully integrated solution, consists of Customer Telephony Integration (CTI), Interactive Voice Response (IVR), Call Accounting System (CAS), Recording & Monitoring System, Interactive Wallboard, and Fax Server.
Optimize your customer experience across all channels
A reported 92% of millennials in Indonesia, and the same in other regions, use mobile banking, making it one of the most popular services among this generation. The ease, speed, and convenience of mobile banking mean millennials can quickly transfer funds, check balances and make payments while they’re on the go.
Millennials also actively using social media, webchat, and mobile apps. They’re all now essential stops on the customer experience journey. Each offers a new way for customers to interact with your organization. But each adds one more venue where a poor experience can diminish customer lifetime value—and push them into the arms of your competition.
Avaya Oceana Solution
Let Avaya Oceana connect every piece of your customer experience strategy within a unified solution. Maintain a 360° view of your customer wherever, whenever; however they connect. Empower agents to manage all channels through a single, unified workspace. Capture actionable insights to deliver more personalized experiences and build lifetime loyalty.
Using Oceana from Avaya Indonesia, you can:
Deliver consistent, personalized customer experiences across all digital channels and devices.
Automatically equip agents with predictive, context-aware, analytics-driven intelligence for each customer interaction.
Visualize the complete omnichannel journey from the customer’s perspective: where they’ve been, how they got here, how you can best help them right now.
Get it right the first time by efficiently matching customers to the right agent with the right knowledge.
Avaya Call Center Elite Solution
Trust the world’s most widely used contact center solution to intelligently steer customers to the right resource every time, and deliver a unified experience across channels.
Deliver a unified and highly personalized customer experience that builds your brand and fosters long-term loyalty. Avaya Aura® Call Center Elite from Avaya Indonesia helps to ensure the right resources are readily available to your customers.
Enable your business to handle all types of customer interactions more efficiently. With intelligent routing and resource selection features, you can determine if customers should be served by the least busy agent, the first available agent, or the agent with skills that best match your customer’s needs.
Serve your customers and prospects through their preferred contact channel. With a single pool of agents, regardless of location, you are equipped to deliver the right customer experience every time.
Selindo Alpha is an authorized partner of Avaya Indonesia
With more than 30 years of experience, we are dedicated to helping organizations create a competitive advantage by delivering a differentiated customer experience using the technology of Avaya Indonesia.